Protective Packaging: Life Cycle of an "Order" - Part 2
Do you need to Place a Custom Order?
As the 2nd Part to our "Process of Custom Packaging" is to inform our customers and potential customers the Life Cycle of an Order.
With our outstanding customer service available 8am-5pm, M-F we want to make things as easy as possible when it comes to placing an order/receving it.
We would like to take this opprotunity to show you the 6 Steps to our Life Cycle of an "Order" with Premier Protective Packaging.
"Application Process"
This process could possibly take up to 2 weeks to finalize based on how quick your references respond to us. If you need a custom order soone than that, i suggest getting your references in contact ASAP with our Accounts Payable division.
"Request a Quote"
If you are unsure of what size Bubble, Foam or Spun Bond, to use or even what material is best for impact protection or surface protection, you should contact us. We also want you to feel comfortable with the product we are quoting you, so don't hesitate to ask for Samples!
We typically quote a quantity that you would typically use in a month; if you are unsure of that amount we can give you a "minimum run" quanity. A quote stays active for a month in our system and we can always do a re-quote based on possible price changes due to raw material. When you are ready to order the product we quoted, it's as easy as turning that quote into a Purchase Order, which leads us to the next step.
"Place Order/Order Confirmation"
Placing an order is as easy as sending a Fax over to us with a Purchase order number and who it's for. Once you are established in our database, we are able to attach your order and confirm it to you via email.
Changing Order: If you would like to change something within your order, it would have to depend on the item and how long after the order had been placed. If order was only quoted and not ordered, we can do a re-quote on item if a month out.
Bulk Orders: Each item has different price breaks due to the yield & cost of raw material. Larger quantities ordered will always carry a lower price.
"Production"
Custom orders take approximately 2-3 weeks. A few reasons for that... one being that sometimes raw material needs to be ordered, large orders are being processed on certain machines and/or we have many orders to be filled. We try to work to accommodate special rush request, so please call customer service if you need support with an order that is Hot! All of our machines run 24/7 and we stick to our lead times.
Stock Items: Our 3/16 Bubble Out Bags with Lip and Tape along with our 3/32 PE Foam Stock bags. Pouch sizes range from 3 x 4 to 18 x 24.
"Delivery"
For shipping and delivery we will go with the most cost effective way. (UPS, LTL (Less-Than Truck Load), Truck Load, & Local Carrier) If you have a specific carrier that you like and want us to use, feel free to make the suggestion and we will do what you are used to.
As for customer pick up, we do offer that at our location. If you request that option, we will call you to let you know when your order is ready for pick up.
"Payment"
As of right now we only accept Checks, we hope to build with online ordering in the future and with accepting Credit cards but we want to maintain that personal touch with our customers.
If you are still unsure of our prodcuts and what we can do for you, please request a Sample Kit 2012 or view our Brochure for more information! We will send that out as soon as we get your request!
